Shaping Tomorrow’s Work Force

Shaping Tomorrow’s Work Force

A crucial element of the digital transformation we are seeing, involves leveraging artificial intelligence (AI) to handle transactional engagements, allowing skilled contact centre workers to focus on delivering complex, high-value support. There is a necessity to create a dynamic, tech-enabled environment, thereby developing them into certified ‘customer journey managers.’

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Editor’s blog

Editor’s blog

Jo Cook starts as TJ’s new Editor and tells us her plans It’s a joy to be back at Training Journal, and an honour to be it’s new Editor to […]

The post Editor’s blog first appeared on Training Journal.

The post Editor’s blog appeared first on Training Journal.

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TJ Newsflash: 29 November

The latest learning news and research compiled by TJ’s editorial team Upskilling, reskilling and management the focus on Learning Now TV On Learning Now TV this month, David James from […]

The post TJ Newsflash: 29 November first appeared on Training Journal.

The post TJ Newsflash: 29 November appeared first on Training Journal.

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Building Better Leaders for the Future

Building Better Leaders for the Future

In a world shaped by digitalization, evolving business landscapes, and the embrace of hybrid work models, the demand for effective leadership has never been more critical. This article delves into the dynamic shifts in leadership paradigms, exploring the influence of technology, the rise of inclusive leadership trends, the impact of digital transformation, and the essential qualities leaders need to navigate the complexities of the ever-changing business ecosystem. From fostering diverse management styles to embracing a customer-centric approach, discover how leaders are adapting to the challenges of the new age.

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