Daily Insight for HR Directors & HR Managers, ensuring that your employees are happy, well looked after, and that you are up-to-date with HR News, and the Best HR Tips & Tactics
A crucial element of the digital transformation we are seeing, involves leveraging artificial intelligence (AI) to handle transactional engagements, allowing skilled contact centre workers to focus on delivering complex, high-value support. There is a necessity to create a dynamic, tech-enabled environment, thereby developing them into certified ‘customer journey managers.’
As we step into 2024, HR leaders are facing unprecedented challenges. In addition to tough economic environments, there is mounting pressure for companies to perform, struggles with retaining top talent, and dilemmas juggling admin with strategy.
The latest learning news and research compiled by TJ’s editorial team Upskilling, reskilling and management the focus on Learning Now TV On Learning Now TV this month, David James from […]
The post TJ Newsflash: 29 November first appeared on Training Journal.
The post TJ Newsflash: 29 November appeared first on Training Journal.
In a world shaped by digitalization, evolving business landscapes, and the embrace of hybrid work models, the demand for effective leadership has never been more critical. This article delves into the dynamic shifts in leadership paradigms, exploring the influence of technology, the rise of inclusive leadership trends, the impact of digital transformation, and the essential qualities leaders need to navigate the complexities of the ever-changing business ecosystem. From fostering diverse management styles to embracing a customer-centric approach, discover how leaders are adapting to the challenges of the new age.
Using natural language processing and machine learning techniques, opinion mining categorizes text into positive, negative and neutral sentiments. HR professionals can leverage this technology to gain deeper insights into employee feedback and ideas.