The perfect CEO – debunking business most dangerous myth

The perfect CEO – debunking business most dangerous myth

We all know the stereotypes: Great CEOs are extroverted. They’re self-promoting. They’re risk-takers. But are these commonly held stereotypes true? The experts at Hogan Assessments – the global leader in workplace personality assessment and leadership consulting – have identified three key myths that contribute towards the idea of the perfect CEO and have examined their merit to determine whether success in the role can be attributed to these commonly held beliefs.

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The direct correlation between EX and CX

The direct correlation between EX and CX

Can you see a direct link between Employee NPS and Customer NPS scores? You need to find out what is important to your staff. Get a defined set of metrics and be transparent. On the back of bad CX is bad retention. EX is critical to CX. When you launch new products and services – involve the staff as well so that they are 100% engaged with it.

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Best practices for successful collaboration

Best practices for successful collaboration

Frontline employees are often the biggest part of a company’s workforce but have historically lacked access to technologies that enable other types of employees to communicate effectively, leading to major communication gaps. Overcome these gaps by maintaining an understanding of your workplace’s everyday reality and providing digital tools that make frontline workers’ lives easier.

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All you need is trust.

Whilst I’m sad to say it, but my own experience over many years in HR, is that the reluctance often lies with managers – in the first instance. The first time someone asks for something a bit different, a bit non-standard, the shutters come down. I have heard every excuse under the sun for not wanting to grant a flexible working request.

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The power of apprenticeships

I’m privileged to do some work with apprentices at The Juice Academy, an employer-led social media apprenticeship programme and I simply want to share some real-life experiences on apprenticeships from three perspectives; my own, employers, and apprentices.

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